Policies & Important Information

Policies & Important Information


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Blank barrels normally ship within 2 business day. Engraved barrels take a few days longer to ship so please allow at minimum of 2-4 business days. Once your order is ready for the carrier to pick up, you will receive an email update with the tracking number the carrier will begin to update after the carriers driver delivers your package from our facility to their facility (could take 48-72 hours). 

 

We rarely have a problem with truly defective barrels (less than 1%-2% when curing process is properly followed) but it can happen as these are made by hand, not a machine and wood is a natural product that is not naturally water tight.**LEAKING DOES NOT MEAN DEFECTIVE** Barrels will leak until they are cured effectively. 

IMPORTANT –

1) We supply authentic, handmade aging barrels and it is ultimately up to the customer to make themselves aware of all the ins and outs of this age-old trade turned hobby. It is highly recommended for you to purchase other accessories to aid in curing and care for your new barrel which may include barrel wax, storage tablets, etc.

2) We suggest barrels to be cured (used for the first time) within 30 days after purchase (the sooner the better).  You can’t wait more than 30 days to use the barrel or it may dry out and not cure properly.  We do not have a lifetime guarantee on these oak barrels and certainly not beyond 30 days. You MUST notify us as soon as you notice a problem.

Barrels can be replaced as per the following conditions IF WITHIN 30 DAYS OF DELIVERY:

  • The head or stave of the oak barrel has cracked because of normal pressure during first curing.
  • The barrel shows signs of being defective and all curing steps have been carried out.
  • A hoop breaks when cured for the first time.
  • If Barrel has been allowed to dry out after initial use and will not re-seal, then the barrel will not be replaced.
  • Barrel’s Spigot leaks beyond normal conditions. In this case the spigot could be replaced and solve the issue. NOTE: Normal leaking occurs when there is a slight drip after the spigot has been used to dispense the content of the barrel because the spigot generally holds some amount of liquid after it has been closed.

DO NOT SHIP PRODUCTS BACK TO US BEFORE YOU CONTACT US AND
RECEIVE AN RMA # AND RETURN SHIPPING ADDRESS. You will receive no refund/exchange and we will not be responsible for returning your item.

IF you have a problem:

  1. Let us know what problem you are having and send us pictures of the problem areas – info@freedomoakbarrels.com
  2. Include your order number. If it was a gift please give us the name of the person that gave it to you.

 

Order Cancellations:

1) Orders can be canceled only if the order has not yet been shipped.

2) There will be a 3% order cancellation fee on all orders paid for by credit card to cover the credit card processing fees.

3) Orders can be cancelled by emailing us (info@freedomoakbarrels.com).

4) Orders that have been custom engraved already cannot be refunded.

Limitations of Liability:

Freedom Oak Barrels is not responsible for incidental or consequential damages or losses due to defective products, errors in shipping your order, or other errors. For example – we wouldn’t buy you a new bottle of 24 year old Macallan Scotch if it all leaked out of a defective barrel.  The limit of our liability is the replacement or refund for any item you purchase from us after you return the item(s).

In no event shall Freedom Oak Barrels, its parent companies, its subsidiaries, its members, its partners, its joint ventures, its affiliates, its suppliers, its licensors, its contractors or their respective agents or employees be held liable for costs or procurement of substitute goods or services, lost profits, lost data, business interruption, attorneys fees or any direct, indirect, special punitive, incidental, exemplary or consequential damages, (or any kind of damages whatsoever). This applies even if Freedom Oak Barrels has been advised of the possibility of such damages; whether in an action under contract, negligence, tort or any other legal or equitable theory of recovery arising out of or in connection with the use, inability to use, or performance of the information, merchandise, and materials available from the Freedom Oak Barrels web site, or any part thereof, or your reliance on or use of information, services or merchandise provided on or through the Freedom Oak Barrels web site, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, any failure of performance, computer virus, communication line failure, theft, destruction, or unauthorized access to, alteration of, or use of your account, whether for breach of contract, negligence or under any other cause of action. In the event Freedom Oak Barrels is found liable under any circumstance under the terms of this agreement, Freedom Oak Barrel’s liability shall be limited to the replacement or refund for any product or service purchased from us and the replacement or refund for product will be made after the return of the product to Freedom Oak Barrels. Freedom Barrels maintains the rights to the images of custom engraved barrel heads.

 

Shipping and Handling:

Sometimes situations arise that are out of our control.  Among the most common is damaged merchandise through shipping.  In the case that your order, in whole or in part, is damaged by the carrier it has to be claimed with that carrier.  We will replace defective merchandise but cannot be held liable for the actions of the freight carrier but will work with them to make sure your transaction is complete.

If you place an order and have it Expressed or shipped to Alaska, Hawaii or Canada it is possible that our shopping cart will not calculate the shipping costs appropriately.  You authorize us to charge you for the appropriate charges.  We will notify you by email and unless we hear back from you cancelling your order we will ship it and charge your card for the shipping costs.

Handmade Barrels Have Variations

Since our oak barrels are handmade out of wood, each one is different. The size of each barrel may vary slightly, the color of the wood staves and head may also vary from barrel to barrel and even from the pictures on our website.  Sometimes the spigot and bung holes may not be exactly aligned as well.  Barrels will have discolorations in the wood, but it will not affect the overall functionality of the aging process. When we engrave on the barrel head or waist it may not be exactly centered or horizontally level.  We do strive to make each and every oak barrel is the best quality you can expect but we just want you to know that they are not churned out by some factory machine where every one is exactly the same. Freedom Oak Barrels reserves the right to accept or deny any request to replace a barrel that a customer may feel is not up to the quality or appearance they expected. We want you to be 110% happy with your oak aging barrel but we just wanted you to understand what you are getting beforehand.

 

Your Barrel Head

Each barrel head will have a centerpoint divot. When we engrave your barrel head we cannot specifically plot where that divot may fall on your engraving image. We will try to adjust generally when possible.